How to Find a Revenue Cycle Specialist

Managing the revenue cycle for a busy medical practice, clinic, or hospital is no easy task. It requires a skilled team to handle medical billing, process claims, and ensure payments are collected on time. For revenue cycle leaders, keeping a full team staffed can feel like a constant struggle. When team members leave or the workload increases, the first instinct might be to hire a new full-time specialist to join the team. While this seems like an obvious solution, it’s important to consider all the factors involved in this decision—and explore other options that might be more effective.

The Hidden Costs of Hiring In-House

Hiring a new revenue cycle specialist isn’t just about offering a salary. There are additional costs, such as recruitment, training, benefits, and managing the new hire. Beyond that, it takes time for a new team member to get up to speed and start contributing effectively. Even with proper training, they may lack the depth of experience needed to handle complex billing issues or navigate claim denials efficiently.

For many leaders, the desire to have someone in-house, under their direct management, can overshadow the challenges and long-term costs of hiring. The comfort of having a team member who is part of the organization often feels safer than exploring alternatives. But this approach may not always provide the best results, especially if your team is already stretched thin or struggling to meet key financial benchmarks like reducing accounts receivable (AR) days.

Hesitations About Outsourcing

Outsourcing is a solution that often comes with hesitation. Many leaders worry about losing control or compromising the quality of their billing operations. If outsourcing involves overseas resources, those concerns can increase due to differences in time zones, communication barriers, or a lack of understanding of U.S. healthcare systems. These are valid concerns, and no one wants to risk their revenue cycle on a partner that may not meet their standards.

However, outsourcing isn’t limited to overseas companies. Onshore outsourcing—working with a U.S.-based revenue cycle management (RCM) company—can be a game-changer for your team and your financial outcomes.

Why Onshore Outsourcing Is the Right Choice

Partnering with a trusted, experienced revenue cycle company that operates locally can bring unmatched value to your organization. Unlike hiring one new person, an established RCM partner offers a team of specialists with years of experience handling diverse billing scenarios. These professionals can step in seamlessly to support your team in ways that go beyond what a single hire could achieve.

Here are some of the key benefits of working with an onshore RCM partner:

1. Deep Expertise:
   A local RCM company with a proven track record brings specialized knowledge and broad experience. They’ve likely worked with practices of all sizes and tackled a wide range of challenges, from complex claims to high-volume billing. This expertise allows them to resolve issues quickly and efficiently.

2. Increased Efficiency:
   Revenue cycle specialists from an experienced RCM company can process claims faster and handle claim denials more effectively than an in-house team member who may still be learning the ropes. This means payments come in faster, improving your cash flow and financial stability.

3. Flexibility and Support:
   Whether you need temporary help to fill a staffing gap or ongoing support to manage high volumes of work, an onshore partner can adapt to your needs. They can also serve as a reliable backup if you lose team members or face unexpected workload spikes.

4. Reduced Stress for Your Team:
   By offloading complex or time-consuming tasks to a trusted partner, your in-house team can focus on what they do best. This reduces stress and helps your team work more effectively, leading to better overall performance.

5. Improved AR Days:
   One of the biggest challenges in revenue cycle management is keeping AR days low. An experienced RCM partner can help bring your AR days down by streamlining processes and resolving outstanding claims quickly. They have probably solved this issue many times with other clients they work with and use that experience to guide you.

A Path to Long-Term Success

Choosing the right revenue cycle specialist isn’t just about filling an immediate need—it’s about setting your team up for long-term success. Partnering with an onshore RCM company can provide the expertise, flexibility, and reliability your organization needs to thrive.

At InlandRCM, we specialize in providing comprehensive RCM services with an all-American team of experts. With over 20 years of experience, we understand the unique challenges of revenue cycle management and are committed to helping practices, clinics, and hospitals achieve their financial goals.

Whether you need short-term support or a long-term partner, we’re here to help. Our team can handle the work your staff finds too complex, resolve claim denials faster, and provide reliable backup when you need it most. Let us take the stress out of managing your revenue cycle so you can focus on what matters most—delivering exceptional care to your patients.

Ready to Learn More?

If you’re struggling to keep your billing team fully staffed or looking for a way to improve your financial performance, InlandRCM is here to help. Contact us today to discuss how our services can support your team and enhance your revenue cycle operations.